Trend Micro Worry-Free Migration

Trend Micro Worry-Free Business Security Services (WFBS-SVC) EMEA Datacenter Migration to Amazon Web Service (AWS)

Trend Micro will be postponing the Scheduled Maintenance on Trend Micro Worry-Free Business Security Services (WFBS-SVC) to migrate its EMEA datacenter to Amazon Web Service (AWS) on June 6, 2020. This is to give the customer and partners more time to perform the necessary actions from their network especially on their firewall.

This means that customers and partners from Europe, Middle East, and Africa will not expect a service downtime during the following time period.

Date and Time (UTC): 2020-06-06, 04:00

Berlin: Sat 06:00

Trend Micro still recommends that for customers who are using firewall in controlling the internet traffic to use the domain names in the firewall whitelisting for the security agents and local proxy servers to connect to WFBS-SVC servers. Otherwise, reconfiguration will be required if the whitelisting uses an IP address instead of domain names

Note: Using IP address for whitelisting is not recommended as the IP addresses of the domains can change over time.

Please refer to the article below which provides the different URLs used by Worry-Free Business Security Services (WFBS-SVC) which can be used as a reference in whitelisting from firewall or proxy server.

https://success.trendmicro.com/solution/1113588

For more information and updates about this scheduled maintenance, please visit the KB article below:

https://success.trendmicro.com/solution/000253172