Infinigate offers professional services within the scope of TechServices by certified product and technology specialists with in-depth, specific knowledge. There are various support models available to meet your specific requirements as good as possible.
If you are not able to solve a problem or incident that occurs with your customer within the scope of your 1st level support, Infinigate provides a free escalation level partner support in english and german.
Support cases are generally opened by e-mail to support@. Support cases with priority P1 or P2 (*see support priority chart) can be opened directly by calling +41 41 799 01 01. infinigate.ch
Tickets are processed by our support team from Monday to Friday between 08:00 to 12:00 o’clock and 13:15 to 17:30 o’clock with the exception of public holidays. A first reaction usually occurs within two working hours after receipt of the support request, in most cases even faster.
*Support priority chart